General delivery information
We deliver to all UK, Channel Island and Republic of Ireland (ROI) addresses free of charge. Standard delivery to a UK address is free of charge, and should arrive within 3 working days. For the Channel Islands and ROI, standard delivery is also free of charge, and may take up to 5 working days. We have a 60 day returns policy.
We also ship internationally for an additional shipping charge which varies by country (Europe: £5.00 Rest of World: £8.00). Please see the checkout for costs to ship to your country.
The process for returning an item is very simple, and can be found in full on our returns information page.
In the unlikely event that you are not satisfied with your purchase, please return it to us for an exchange or refund. We offer a full refund on purchases if returned in the condition in which they were sold within 60 days beginning on the day after you received your products. The refund is only offered if the products are not used and returned to us in their original condition with packaging and labels attached. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
Returns process
Arranging a return is very simple. Securely wrap your returning item(s), along with a copy of your 'order confirmation' and drop off at your local Post Office (find your local UK centre). Please send your return to:
StaaG Fashion Ltd, Honingham Thorpe Estate, Norwich Road, Colton, Norfolk, NR9 5BZ.
As soon as your return arrives back at our warehouse, we then aim to process your refund or ship your replacement item in three working days.
